-FREQUENTLY ASKED QUESTIONS
If you have a question that's not answered here, feel free to contact us HERE.
WILL
CALL
What is Will Call?
"Will Call" means instead of having
tickets mailed to you, your tickets will be held at the venue for you
to pick up the day of the event.
Where do I pick up the tickets?
At most venues, Will Call is at the front box
office window or at the door of the club on the evening of the event.
Unless you see a big obvious "Will Call" sign elsewhere, just
go up to the door, show your ID, and you're all set.
What do I need to pick up the tickets?
In most cases, just a photo ID (driver's license,
State ID, school ID). Make sure your name is on your SupremeTicket Online
Account the way it appears on your ID. Some venues also require the credit
card used on the purchase. This will be noted during the ordering process.
Can I designate more than one person who can pick up the tickets?
NO. Each will call order must be held under ONE
name. If you wish to make it such that each person can pick up his/her
ticket separately, they must be separate orders.
Can I change the name my tickets are held under?
Absolutely! Up until 24 hours before the event,
you may change the name on a Will Call order by CONTACTING
US. Be sure to include the name you want it changed to and an order
number or name on the original order. For security reasons, the request
MUST come from the email address associated with the original order.
Do I get a receipt?
Of course. Your receipt is automatically emailed
to you when you complete your order. This happens instantly. Make sure
you don't accidentally delete it, and check your Spam folder if necessary.
Why is my shipping address on the receipt if the tickets are will
call?
If you enter it during checkout, your address may
automatically show up on the receipt. Don't worry - they are still will
call tickets and won't be shipped to you.
Will I get a physical ticket at the door?
This is up to the event promoter. Some print physical
tickets and others just check your name off the list and grant you entry.
PRINT@HOME
& MOBILE DELIVERY
How do I receive my Print@Home tickets?
A link to download your PDF Print@Home tickets
is included in your confirmation email. You can also access them by logging
into your account and clicking "My Orders."
Can I print the PDF more than once if I need to?
Yes. You can print them more than once if you
need to, but each barcode will only scan as valid once at the gate. If
you tried to use a Print@Home ticket (or a photocopy) twice, it would
scan as invalid, and venue staff may remove you!
What is Mobile Delivery?
When choosing Mobile Delivery, you access
your ticket barcode(s) from your confirmation email on your phone or mobile
device, and the venue will scan them right off your phone screen. No paper
needed! You may also put a mobile ticket in your Apple Wallet for easy
retrieval later.
Why aren't Print@Home tickets available for all events?
Availability is at the discretion of the event promoter.
Print@Home requires special hardware for validation at the gate, so not
all promoters choose to make it available.
REFUND
POLICY
Are tickets ever refundable?
NO! NO! Absolutely NO! There are NO refunds!
Surely there are exceptions, right?
Ok, there are exactly two situations where
you can get a refund:
1. You accidentally submit your order 8 times and only meant to submit
it once. In this event, CONTACT
US immediately and we will adjust it for you. This must happen before
the event takes place.
2. The ENTIRE EVENT is cancelled. Note that lineups, dates and locations
are subject to change. But if the ENTIRE EVENT is cancelled with no reschedule,
your purchase will be automatically refunded. Only the ticket price will
be refunded - service fees and mailing fees will NOT be refunded.
Why? We have to process the order whether the event happens or not. In
fact, if we're issuing a refund, we have to process it twice!
So other than these instances, are you saying there are NO refunds?
Correct!
GENERAL
QUESTIONS
Can I talk to someone by phone?
Our phone number is 1-888-665-4332. The phone
is not answered 24/7, but you can leave a message. For fastest customer
service, use the CONTACT
form or email support@supremeticket.com..
What are my payment options?
You can pay with a credit card or debit card.
We accept Visa, Mastercard, American Express and Discover.
Can I pay with Paypal?
Sorry, at this time we do not accept Paypal payments.
This is to keep costs down and thus keep service fees low for you.
Why do you charge order fees?
The base price of a ticket does not include the
cost of ticketing. The order fee, often called convenience fee, is how
we are able to provide credit card processing, the cost of printing and
distributing tickets, processing your order, customer service, tracking
and inventory control, ensuring validity and that your ticket won't be
oversold, box office software and service, merchant fees, and a secure
website.
Is my personal information safe with you?
Of course. SupremeTicket and the event promoter
for the event you are buying tickets for are the only ones who will ever
see your info. We will never ever ever ever sell your info!
Who is SupremeTicket and why do you exist?
SupremeTicket is part of the CincyTicket
Network. We take pride in having low fees. We also provide complete online
and box office solutions for just about any type of business that needs
ticketing.
Can you print tickets for my event?
Yes. We print professional barcoded thermal tickets
starting at just 10 cents each, with no minimum order. Order online HERE
or CONTACT US for a quote
on large projects.
Can I sell tickets to my event on your website?
Absolutely! Fill out the form HERE
to get started right away. Also, check out our parent company CINCYTICKET
SOLUTIONS.